Veterans United Realty Reviews

Will is a great guy, very friendly and an outstanding customer service guy. He was able to negotiate and get us the house of our dreams.j

• Army

Always available for a call. He was informative

• Marine Corps

• Air Force

• Navy

Were very nice could have responded back quicker.

• Army

• Air Force

Thank you Carl: You were very patient with me. I wish you had more time to navigate me through conversation with the seller, etc., or on occasions pass along the few concerns that I had to the seller’s agent.Sincerely,
Herbert Frazier

• Marine Corps

• Army

• Army

From the beginning of the whole loan process I was told things from Kelly Myers that ended up changing after I was locked into contract. I was told by Kelly Myers that Veterans United had a promotion going on to either buy down your rate or I will get a credit at closing for using Veterans united as a lender and using the real estate company that they are partners with. When I was under contract and after I put down 3K earnest money I readdressed this and spoke with Mrs. Myers and requested the option of getting the money for closing since I was already locked into a good rate. She then told me that she misspoke and that the promotion is no longer valid so now I was stuck with an almost 10K closing cost and I could not back out now because I would lose my earnest money. Next issue at the beginning of this I stressed how imperative it is for me to close on December 15, 2020 because I am moving from Nevada and Mrs. Myers said that wouldnt be a problem because there was more than enough time(over 45 days) November 16, 2020 I spoke with Kelly myers and she instructed me to pay for my Appraisal and I did that immediately. She dropped the ball with getting the appraisal ordered. I called on December 7, 2020 spoke with Mrs Myers and I asked if my appraisal was ordered and she said no because she could not get the agent to respond to her email because she needed the builders number to order the appraisal; my realtor had this information and she could of requested that information from her and she could of like I asked her followed up with a phone call to the agent of the subdivision or communicated again with me or the realtor to get this information. So the ball was dropped and my closing date was pushed back from December 15, 2020- December 21, 2020. I had to speak with my landlord to beg her if i can stay longer, i had to have my movers from Nevada push back the delivery date, and I had to call at&t and adt to reschedule services being installed, some of these items resulting in me having to pay fees due to changes. 3rd issue at the beginning of this I was told my closing cost besides my earnest money off 3K it would be an additional $4682; literally a week before closing Mrs Myers sent me a new Closing cost disclosure almost double the amount. I immediately called and couldnt get a hold of Mrs myers even left several messages, so I called and spoke to her supervisor and explained the whole situation and he apologized for me having such a bad experience and after conducting his research he noticed she forgot to add additional line items that significantly increased the closing cost ie HOA fees. Then on closing day December 21, 2020 me and the realtor were both at closing trying to track Mrs. Myers down because she sent a document the day of closing that needed to be completed but the issue wan't with that the issue was the loan was not released to be funded and I couldnt close with a federal release number, me and the realtor called countless times to try and get a hold of her and spent literally 4 hours at the closing office until I finally decided to call and spoke with a Manager in the wire transfer department and it took an hour but he was able to get me the number to give to the attorney so we can close. This whole experience has been a nightmare and this is my 3rd time purchasing a house and never have i witnessed anything like I have before. Mrs Myers is a nice person but she needs a lot of training and she should not be going disappearing on clients especially on the day of closing.

• Navy

added charges not needed saw him once threw the whole process
didn't know about final walk threw till night before closing, showed up late for closing
only worried about taking credit for us getting money back, as said before nightmare kept recommending his workers, went in attic today shabby patching of bad wood areas would not recommend him

• Navy

Belinda at Elite Homes was a Godsend. Her and Crystal took absolute care of us. We felt like we received the concierge service in home buying. They handled so many things for us on the back end. I was utterly amazed! Belinda would not let me just settle on ANY house to make my home. She worked with us until we found what we wanted. She is who referred us to Danny (VU). I can't thank her enough for the care that her and Crystal showed us. It was truly an pleasure to work with them.

• Air Force

Joanna, my super agent, such a lovely seasoned professional - she really had patience with me and was a rock for me in an otherwise lonely process of searching for a home. She always responded to me quickly and she was a real advocate for me and what I was looking for, showing me several properties which help me narrow down my must haves without ever having to say the words. Lovely person.

• Air Force

Rebecca was phenomenal! She was very knowledgeable, patient with us (and my kids), went out of her way, was present in moments that mattered and overall just made this process extremely easy for us. I recommended her to my mother in law for her condo purchase.

• Marine Corps

Abbi Wilson was an outstanding agent! We’ve worked with a couple agents in the past and she was by far the most helpful and personable agent we’ve ever had. She was there to answer any questions and gave insight and a helping hand every step of the way.

• Marine Corps

She worked tirelessly on our behalf to see that we were moving on the appointed date and the repairs needing to be done on the home were done. She is going to stop by to see that everything is going well for us soon. Highly competent real estate agent.

• Navy

Vanessa was so patient and she was there for us.
There was stuff in the paperwork we did not understand and I would call her and she gets back to me. Walks me through it.
She show homes to us and she was so nice.
I recommend Vanessa to anyone!

• Other VA Eligibility

Cheryl A. Hetrick knocked it out of the ballpark. I may have been a little picky at times. Cheryl had my back the whole way. She did all the stressful work for me. It is hard to find an Agent like her. I'm so happy she was assigned to me.

• Air Force

Joanne was an absolute dream of what you want in a realtor! Her knowledge and personality made everything feel like family. I simply don’t have the words for how incredible her service was and will be in the future!

• Army

Outstanding agent! She earned her 10 rating the old fashion way, she worked hard on our behalf. Her communication skill were outstanding by phone, texting, emails and in person. A true PROFESSIONAL!!!

• Army

Melinda did a fantastic job and was very helpful showing me my new home and being able to work around my busy schedule. Thank you so much! Merry Christmas! ????

• Air Force

Leta was literally the best person ever! She cared more about us finding the right home than anyone and she was vital to us finding just what we needed.

• Army

Our Real Estate agent was very good I mean this guy had the patience of Noah because we put him through the rounds and he always showed himself well.

• Army

Jamie did a GREAT job, she would look at things in the property I didn't think about. I hope to work with her again in the near future.

• Army

She has helped me all the way to closing. She is a professional real estate agent who knows how to deal with her client.

• Navy

Jimmy was great! Couldn’t have asked for a better Realtor, will provide to others in the future definitely.

• Army

She was great and really worked through the uncertainty of the pandemic and me as a buyer

• Marine Corps

Dave Hill really always informed what going on with the process of everything.

• Army

Felicia was great! She made me feel like I was her most important customer.

• Navy

Worked his tail off and was smart and knowledgeable. Highly recommend.

• Navy