Veterans United Realty Reviews

The only bright side of my experience was VU's recommended realtor. She was amazing.

• Navy

Rachel was a great help and very accommodating of our circumstances and requests.

• Navy

Stephanie and Kody was awesome I will recommend them as well.

• Navy

Mary Masters is extremely knowledgeable and always available

• Army

Kelly was amazing! She is very knowledgeable and pleasant.

They put me in touch with the most incredible agent ever

• Army

George Blum Florida real estate agent is the best !!

• Navy

• Marine Corps

• Army

• Air Force

• Army

• Army

• Army

• Army

• Marine Corps

• Army

• Other VA Eligibility

• Army

• Army

• Navy

• Marine Corps

• Army

• Navy

My experience with my real estate agent was the only negative aspect of my time with Veterans United.Before arriving in Oklahoma City, Veterans United paired me with Benjamin Tubbs, the lead at the VA Home Team in OKC.Initially, Ben made a great first impression during our initial phone call. He asked several questions, such as whether this was our first home purchase, what we were looking for in a house, and what our price range was.After our first phone call, we assumed that he would be our realtor and would show us homes. However, we were subsequently paired with another agent. Once we arrived in OKC, we were reassigned to a female agent. It felt as though we were no longer a priority after our initial conversation with Ben and were being handed off to others, which led to communication issues. There were multiple instances, including the week before closing, when Ben again asked if we were first-time homebuyers. This signaled to me that Ben did not care much about our businessDuring the inspection process, we requested that the seller make certain repairs, which they agreed to. A week before closing, we asked Ben to provide receipts for these repairs. His team sent us documents but with missing invoices for some repairs, despite assuring us that everything was completed. When we inquired about the missing invoices, Ben's team discovered that no licensed professional had completed the repairs. It wasn't until I expressed my concern that they tried to ensure the repairs were done properly. At this point, it became clear that Ben was primarily focused on closing the deal rather than ensuring everything was in order.I raised my concerns about Ben with Veterans United. Shortly after, Ben called me to discuss my dissatisfaction. Instead of listening to my feedback, he attempted to justify each piece of constructive criticism I offered.Additionally, Ben never offered to meet us in person; we never had a face-to-face meeting, even after arriving in OKC. After we closed on the home, Ben did not reach out to check how the closing went or even congratulate us. This was one of the worst customer experiences I have ever had, and it was unexpected given the quality service I had previously received from Veterans United.

• Air Force

Nordian was absolutely amazing..She really was on it with helping me lock in with a home..If I sent something I liked she immediately would take me to go see it..we literally locked in and now I’m officially a homeowner within one month and it didn’t feel rushed everything was so easy to understand..I just love how Great she was!!Thankyou so so much!!!

• Army

David Herrera was great. He always had and answer for me and was extremely communicative.Even the listing agent gave him a compliment on how on top of things he was. He had answers before I had questions.I can’t wait to use him again for my next purchase! David if you see this, THANK YOU!

• Navy

Carla was amazing from start to finish. Could not have asked for a better realtor. She listened to all my wants and concerns. She made the process of looking at homes incredibly easy.

• Air Force

My team of RE professionals were top notch. Nick was very timly and super responsive throughout the whole process. A great asset and just a good guy.

• Army

I loved Heather! We all got a long so much, and she made sure we understood everything about a house we were looking at and give advise!

• Marine Corps

As a first time home buyer. My real estate agent was fantastic. I could not ask for anyone better. Super helpful and always reliable.

• Army