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Veterans United Realty Reviews

Unedited and unfiltered reviews from Veterans and military families

100,869

Total Reviews

4.9
4.8635557009587 out of 5 Stars

Out of 5 AVG. Rating

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4 out of 5 Stars
She was great at the start and handled the job okay. I felt i needed to nag her to find out what the hold up was and feel more could have been done on her side. Would work with her again due to issues being out of her control and the fact she was friendly and helpful, communications could have been better.
4 out of 5 Stars
3.5 out of 5 Stars
James was very vanilla for lack of a better word. Personality was lacking and pretty much opened the door and read the MLS listing. Was hesitant to educate us as first time buyers and said the lenders always do this referring to us not knowing the process. Although we are first time buyers we have had several experiences with different agents. James was reluctant to offer advice but this may have been due to legal requirements. We actually provided far more properties to look at through our online searches than he did and ultimately purchased one of our suggestions. After being under contract he warmed up and even helped provide a list of local insurance agents that helped greatly. All in all he was not bad by any means but a very mild experience and we thought we could have done better.
3.5 out of 5 Stars
Communication needed work. There was multiple times I had to contact the realtor because they had not contacted us after sending in requests to the sellers. Also did not hear from realtor after official signing and still needed the 2nd garage door opener which they were not tracking for us and we had to again reach back out.
2.5 out of 5 Stars
1.5 out of 5 Stars
I was very displeased with the lack of ambition when it came to getting information needed from the seller. There were many times I was given misinformation and He was the source of much of my frustration. I understand this is a busy time for real estate, but this was a huge purchase for me. Thankfully VU has an excellent response team that was able to help me navigate this process despite the issues with the realtor.
1 out of 5 Stars
Would not respond to some emails, texts, calls, did not inform me of my options, late to walkthrough, late to closing, sent me to the wrong title company for earnest money, would not read emails from the lender/ title company and would not respond with the documentation needed during underwriting, overall very incompetent in regards to homes, he hovered over the seller at final walkthrough and was offensive towards the sellers home and property (laughed about there being a manure pile (she has 3 horses and this is a property with stables/barn) no bearing or tact, would not send me a copy of the buyer/agent contract when I was going to attempt to fire him, very pushy and made decisions based off of his wants and not mine. Overall negative experience with Omar Scanu and his assistant, he is NOT equipped to best serve veterans (or anyone). WOULD NOT RECOMMEND.
1 out of 5 Stars
The one assigned by veterans United contacted us once. Then a month and a half later sent us an email for the first time. We went with someone we found on our own and she was fantastic.
The Right Agent Makes All the Difference