George B.
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Charles S.
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Alan L.
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Ivan F.
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Duncan P.
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Kevin M.
Yesterday
William N.
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Ronald C.
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Aniya G.
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Byron F.
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Kathryn A.
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Rickey K.
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James H.
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Cully H.
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Jayson W.
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Lou H.
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William C.
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William C.
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Brittanie R.
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Kenneth H.
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Erik E.
Today
Only recommended improvement is to not use automated emails or texts for milestones.
Timothy M.
Today
Austine L.
Today
Larry T.
Today
Slow on return calls and emails
William P.
Today
From the start when Brittony was assigned to me we looked at 3 houses total (1 open house, 2 scheduled walkthroughs) When i told her what i was looking for and the area i wanted to look at and the areas i didn't. but would send me houses in areas i wasn't a fan of. This house had an open house and I told her about it and she wasn't going to go and told me good luck on the open house. After the walkthrough and as i was leaving she showed up without notice and walked it again. And i decided to pull the trigger on the offer.
In the 2 month closing period the communication was terrible. only time she would contact me was when she needed something signed. No patience as i work a very busy job as a HVAC Technician. Things i requested to be on the contract were not on there when i found them to be incomplete and she stated weren't on the contract which is 100% on her.
When it came to conversations on Veterans United she would give false statements even though i communicate with Veterans United during every step.At the end of it all I'm not pleased nor would i recommend her to anyone i come across going through this journey of Home Ownership
Chanchai R.
Today
Addison C.
Yesterday
Shonda Kelly was, hands down, a lifesaver. If I could give her a rating higher than 10, I would. She made the entire process a million times easier and was by my side the whole time. Whenever I had questions or needed any kind of help, she would get back to me immediately and guide me through it. She is the reason I stayed and kept pushing through all the hardships we experienced. I would recommend Shonda to anybody and everybody. She started out as an agent and ended as a lifetime friend who is now a part of my family. I am truly grateful for her and wish her only the best.
