Veterans United Realty Reviews

• Marine Corps

• Navy

• Marine Corps

• Army

• Army

• Marine Corps

• Army

• Army

• Marine Corps

• Army

• Army

• Army

• Army

• Army

Dawn was a pleasure to work with. She went above and beyond to help the process go smoothly.

• Marine Corps

• Air Force

• Coast Guard

• Army

• Army

She did well to explain home buying things to me, but I felt like I was doing most of the leg work when it came to finding a house, with the exception of the house I ended up buying. She really came through with that find.

• Navy

• Army

Our real estate agent was okay, but he did a few things we just were not happy with! He took us to a couple houses that were in our price range but nothing of our criteria! A sheer waste of time! He took us aside and told us that he would not write another contact, until we were sure we were ready to definitely buy the house, because he felt the house we were wanting several things done to, the seller would have done most of what we asked for, but not all and we ended up still walking away! We just were not happy! He at times seemed like he was more for the seller than us the buyer! Nice man, just not a good realtor! Sorry Mark, just our opinion, Vicki & Bill Ross

• Army

He didn‘t work for us. We found our listing, requested offers to be placed with little to no guidance, and coordinated inspections because his coordinator repeatedly recorded dates and times incorrectly. We were the ones reaching out to his runner (Zacc, who was great!) to see houses via video chat. We were the ones coming up with offers with very little advisement. We had absolutely no idea where we may be able to ask for a lower price or a check for certain repairs. We would gather tidbits of advice in passing comments, for example, we didn’t know which zip codes were more desirable until our first offer was submitted. We reached out to our loan advisor (he recommend we use this realtor) to have a pep talk and start working for us, just to get him to do his job. In hindsight, we should have fired him when we felt mismanaged. The best part: we’ve never physically met our realtor. He’d say he’ll show up to this inspection, or closing, or event but never did. He only sent representatives.
We feel Steven Gilbert has way too many clients on his hand for a personal home buying experience. Never again do we want to work with him, or would we recommend him to anyone.

• Army

I am a first time home owner. So I had no real experience to compare this to. It seemed like everyone was on different pages, I was constantly doing work for the loan team that the sellers agent and my agent said was unacceptable for the buyer to be doing on Veteran's United behalf.This has been the overall experience:First, just finding a home to accept an offer in the current economy is insane. Once my offer was accepted it was supposed to be a little pressure off of us as buyers; however, our terrible experience with VU was just beginning. Our loan team was atrocious. Even the loan concierge when asked about information she provided would say 'well, our interns do all of this so let me double check.' Then go unresponsive until it was too late.Our loan coordinator, Jenifer Almazan (sp) may have been working behind the scenes hard, but would not return phone calls or check voicemails. I left two voicemails, multiple texts on the text thread the team 'was routinely checking' and all went unanswered. Until I spoke to the client advocate team she would not answer. Further, she said she received no voicemails, or missed calls, a straight lie.My loan officer was probably the most stress inducing person in my life. This is from memory and the timeline may not be exactly accurate because it was so stressful due to VU's incompetence. We had an offer accepted, our realtor took care of the home inspection, termite inspection and some other things. I kept on my loan officer about appraisal of the property and he said he needed a couple of weeks. The appraisal contingency had 15 days to get done. As 15 days crept closer everyone (seller agent, my agent and me) kept hounding him so I can pay through the VU portal. The seller granted an extension because Samuel (loan officer) did not get it done in time. The hour it was available it was paid for.Next, it seemed like everyday both my realtor and the listing agent could not get in contact with my loan officer. Constantly asking him to respond to emails or acknowledge forms/items they were sending him for VA approval. They began getting more and more concerned that we were not going to close on time. I kept telling him their concerns and he told me something along the lines of, "...that's what realtors do. They are just going to freak out. My job is to keep them in line and I am doing that. You need to trust me this will get done on time." In retrospect, this could not be further from the truth. He failed every step of the way.As the close date loomed closer, the realtors continued to express dissatisfaction with Samuels performance. It was getting close to Easter and Samuel was taking an extended long weekend. He said his team lead, Caleb would be the point of contact and knows the concerns and what is happening with the loan (this is important because later Caleb said he had no idea who I was or the status of my loan or close date). Close to this weekend we continued to miss deadlines for closing. Both realtors were more than frustrated and were ready to kill the deal. My emails, texts, calls, everything went unanswered. No one could get in contact with Caleb or knew if he existed.At this point it was more of the same. Closing was a few weeks a way and realtors were beyond mad at Veteran's United. They finally drew a line in the sand. Between Samuel not being responsive, claiming to not have items that they already sent and missing previous deadlines, they asked me to be more than firm with him. Ask him directly if we were closing and if it was going to be on time. He responded yes, we were looking good, he was sorry for any miscommunications. He agreed I should not be middle-manning the deal, communication will be better with everyone. With that, I removed all contingencies and removed all of my protections as a buyer. Big mistake when dealing with Sam Short.The close date came. Never heard anything from Samuel as he thought it was a perfect time to go on vacation. Did not hear anything troubling in any conversations prior other than checking last minute boxes and everything looked great. The day of closing I received a frantic phone call from my realtor asking if Sam contacted me. I said no, I just figured he was waiting to send me to sign paperwork. She said no, we are not closing, no one can get a hold of him because he is on vacation.I started spam calling VU. I was finally put in touch with Caleb, Sam's team lead. He said he never heard of me, or any issues with any deal. I explained to him today was our close date and we have no idea why we are not closing on time. He was surprised, said he'd need a day to do research. Keep in mind I had to pay a pretty hefty per diem to the seller everyday passed closing.Thought it was not satisfactory, and got in touch with a client advocacy manager Morgan. Morgan reviewed the case. He agreed that it looks like communication totally broke down. That the deal went completely sideways and was not a reflection of VU. At this point, it was 4(?) days after close and the seller issued a demand to close. The next day or two we were able to get the deal done.The sellers agent called Samuel "incompetent, lazy, or both" said that they have no idea how he has a job in real estate and does not expect him to have one long term.My agent said she has closed numerous deals with VU and never had an experience like she did with Samuel. She said he was unresponsive, lazy, and seems like he has no idea what he is doing. She also went to bat for VU saying not to judge them based on him, but its hard to do that at this point.I asked Morgan, "if this was your family member would you want them to be treated the way I have by VU?" his answer was "No". So how could I recommend VU to friends or family?

• Marine Corps

Lisa and Tony are a a dynamic duo! After having a rough go with a previous realtor that I had personally chose, I was hesitant to take on another. Boy was I surprised when I met Lisa and Tony with Exit Realty as a recommendation by Steve at Veterans United. Lisa was extremely knowledgeable throughout the whole process. Tony was exceptional at follow through, communication, and making sure all needs, wants, and concerns were addressed accordingly. Lisa was instrumental in helping to save money during the process as well. Her advice throughout the process is what really made it bearable and almost smooth and seemingly streamlined. I highly recommend these two for anyone purchasing or selling a home. They not only go above and beyond, they truly do help with information along the process.

• Army

My real estate agent, Tess Thompson is so wonderful. She was available for whatever I needed at any time, and her knowledge about real estate made this process so easy to understand and very clear and concise. In this housing market, sometimes things got difficult but Tess was always on top of it and her expertise guided me through this process very smoothly. I 100 percent would recommend her to anyone looking for someone knowledgeable and friendly with their home buying needs. I absolutely loved working with her!

• Navy

April was the first blessing we received. She was very professional and knowledgeable of the whole process. She was very attentive to our needs and worked diligently to ensure that we found a home that met our needs! She was also available whenever I needed her advice or assistance! We were very fortunate to have her and Bob’s team working for us!

• Air Force

We worked personally with Anastasia Hobby of KA Realty . I couldn't have asked for a better realtor . She was very helpful through the entire process . As a bonus she is a very nice and likable lady .

Kelvin was amazing! He and Dina were warm, friendly, and just all-around were a fantastic team. We absolutely love them and will certainly go through them again for any future real estate needs.

• Army