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Terry P.
July 16, 2022
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July 16, 2022
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July 16, 2022
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July 16, 2022
Andrew C.
July 16, 2022
Steve Shane has been a lack luster realtor. On so many occasions, we asked questions and had to re-engage days later to follow up on an answer because Steve has ZERO initiative.I asked him for what utility services are required for the house and he said he would provide me with that information and never did.My wife and I weren't told about the Homestead Tax Exemption until we were closing and it was by the Landmark Title Closing Agent - NOT Steve.For the house we closed on, initially he sent someone to take a video walkthrough of the house and it was such a horrible video. It turned sideways and focused on things that didn't matter. Steve tried to edit it but it was HORRIBLE and he still sent it to us. In our professional opinion - I would have been happier if he told me the video was crap, apologize and let me know that he would get another video taken because he refused to put his name on that product. I could respect that but what he sent was just so bad to even explain.Also, due to his inability to properly communicate or provide solid realtor guidance, we lost an offer on a house that we really wanted. We offered $465k and saw the house sold for $452k and we truly believe we lost that house due to Steve's inability to communicate.The only reason I'm not marking Steve down to a 1 is we asked Steve to take a lot of video walkthroughs of many houses, due to being across country and any video that he took himself was a great video. He focused on areas that concerned homeowners want to know and he was informative. It was clear he knew what he was doing, which made the rest of his performance so disappointing.But he's still blowing it. Because during closing, he tried being nice and professional, congratulating us for buying the house and offered to buy us pizza the first night in the house. I let him know that tonight was our first night and there was again, no follow up on providing pizza. Also, I asked him a question about 3 remotes left in the house and what they went to, and he never got me an answer but on 2 other occasions, got answers from the previous homeowners.I would NEVER recommend Steve Shane to another home buyer.
Mark P.
July 16, 2022
Susan was hard to reach and she did not have my interests in mind. The house was Filthy when we got here and she said it was clean. Her recommendations for home inspectors and the titling department were a total failure in customer service and professionalism.
Bianca G.
July 15, 2022
Tyler Kent was an outstanding real estate agent. He went above and beyond to film videos of every house I was interested in. Because I was not buying in-person, Tyler made sure he viewed every home and got a video for me. He also has been very proactive in the loan process as well as the buying process. I would recommend Tyler to everyone!! He is very accommodating and incredibly helpful in every way. He has even helped clean up the home after the prior owner moved out. I cannot express enough how positive my home buying experience has been because of Tyler Kent.
