Jeff S.
June 9, 2022
Luis F.
June 9, 2022
Matthew M.
June 9, 2022
Israel C.
June 9, 2022
Nicholas T.
June 9, 2022
Troy T.
June 9, 2022
Rafael J.
June 9, 2022
Richard S.
June 9, 2022
Kristian T.
June 9, 2022
Rafael R.
June 9, 2022
Bruce was great.
Casey C.
June 9, 2022
She tried very hard to get us a house in the area and price range we wanted, and through her connections and several months of trying we succeeded.
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Dalton B.
June 9, 2022
Branny C.
June 8, 2022
Faith was wonderful and resourceful. My wife and I were quite fortunate to have her as our agent.
Shawn H.
June 8, 2022
Georgina was awesome, She took care of us in this crazy market and helped us get the best deal.
Ramon S.
June 8, 2022
Lorena was great! Couldn’t have asked for someone with more Experience than her.
Matthew R.
June 8, 2022
Garrett was very helpful with the entire process!
Matthew M.
June 7, 2022
Outstanding service
Jaime M.
June 8, 2022
😁
Robert W.
June 7, 2022
Jacob S.
June 8, 2022
Michael F.
June 8, 2022
Georgia K.
June 8, 2022
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Join over 500,000 other Veterans who have chosen a Veterans United Realty agent.
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Brendon L.
June 8, 2022
Mike A.
June 8, 2022
Dawn was a pleasure to work with. She went above and beyond to help the process go smoothly.
Kyle S.
June 7, 2022
I am a first time home owner. So I had no real experience to compare this to. It seemed like everyone was on different pages, I was constantly doing work for the loan team that the sellers agent and my agent said was unacceptable for the buyer to be doing on Veteran's United behalf.This has been the overall experience:First, just finding a home to accept an offer in the current economy is insane. Once my offer was accepted it was supposed to be a little pressure off of us as buyers; however, our terrible experience with VU was just beginning. Our loan team was atrocious. Even the loan concierge when asked about information she provided would say 'well, our interns do all of this so let me double check.' Then go unresponsive until it was too late.Our loan coordinator, Jenifer Almazan (sp) may have been working behind the scenes hard, but would not return phone calls or check voicemails. I left two voicemails, multiple texts on the text thread the team 'was routinely checking' and all went unanswered. Until I spoke to the client advocate team she would not answer. Further, she said she received no voicemails, or missed calls, a straight lie.My loan officer was probably the most stress inducing person in my life. This is from memory and the timeline may not be exactly accurate because it was so stressful due to VU's incompetence. We had an offer accepted, our realtor took care of the home inspection, termite inspection and some other things. I kept on my loan officer about appraisal of the property and he said he needed a couple of weeks. The appraisal contingency had 15 days to get done. As 15 days crept closer everyone (seller agent, my agent and me) kept hounding him so I can pay through the VU portal. The seller granted an extension because Samuel (loan officer) did not get it done in time. The hour it was available it was paid for.Next, it seemed like everyday both my realtor and the listing agent could not get in contact with my loan officer. Constantly asking him to respond to emails or acknowledge forms/items they were sending him for VA approval. They began getting more and more concerned that we were not going to close on time. I kept telling him their concerns and he told me something along the lines of, "...that's what realtors do. They are just going to freak out. My job is to keep them in line and I am doing that. You need to trust me this will get done on time." In retrospect, this could not be further from the truth. He failed every step of the way.As the close date loomed closer, the realtors continued to express dissatisfaction with Samuels performance. It was getting close to Easter and Samuel was taking an extended long weekend. He said his team lead, Caleb would be the point of contact and knows the concerns and what is happening with the loan (this is important because later Caleb said he had no idea who I was or the status of my loan or close date). Close to this weekend we continued to miss deadlines for closing. Both realtors were more than frustrated and were ready to kill the deal. My emails, texts, calls, everything went unanswered. No one could get in contact with Caleb or knew if he existed.At this point it was more of the same. Closing was a few weeks a way and realtors were beyond mad at Veteran's United. They finally drew a line in the sand. Between Samuel not being responsive, claiming to not have items that they already sent and missing previous deadlines, they asked me to be more than firm with him. Ask him directly if we were closing and if it was going to be on time. He responded yes, we were looking good, he was sorry for any miscommunications. He agreed I should not be middle-manning the deal, communication will be better with everyone. With that, I removed all contingencies and removed all of my protections as a buyer. Big mistake when dealing with Sam Short.The close date came. Never heard anything from Samuel as he thought it was a perfect time to go on vacation. Did not hear anything troubling in any conversations prior other than checking last minute boxes and everything looked great. The day of closing I received a frantic phone call from my realtor asking if Sam contacted me. I said no, I just figured he was waiting to send me to sign paperwork. She said no, we are not closing, no one can get a hold of him because he is on vacation.I started spam calling VU. I was finally put in touch with Caleb, Sam's team lead. He said he never heard of me, or any issues with any deal. I explained to him today was our close date and we have no idea why we are not closing on time. He was surprised, said he'd need a day to do research. Keep in mind I had to pay a pretty hefty per diem to the seller everyday passed closing.Thought it was not satisfactory, and got in touch with a client advocacy manager Morgan. Morgan reviewed the case. He agreed that it looks like communication totally broke down. That the deal went completely sideways and was not a reflection of VU. At this point, it was 4(?) days after close and the seller issued a demand to close. The next day or two we were able to get the deal done.The sellers agent called Samuel "incompetent, lazy, or both" said that they have no idea how he has a job in real estate and does not expect him to have one long term.My agent said she has closed numerous deals with VU and never had an experience like she did with Samuel. She said he was unresponsive, lazy, and seems like he has no idea what he is doing. She also went to bat for VU saying not to judge them based on him, but its hard to do that at this point.I asked Morgan, "if this was your family member would you want them to be treated the way I have by VU?" his answer was "No". So how could I recommend VU to friends or family?
Cecil C.
June 7, 2022
Was always there when he was needed.
Catrina G.
June 7, 2022
Jesse L.
June 7, 2022
Andrew Z.
June 6, 2022
Not enough good could be said of Cyleste! She was a blessing. My wife and family absolutely love her. She truly worked to help us get the right home for us. She didn’t pressure us or cause us to settle. Would not have wanted to go through this without someone like her. Used her plethora of experience to guide us, educate us, protect us in making this decision for our family. There is not a better realtor!
Terrance H.
June 6, 2022
